Like Windows users, if you don’t care for the built-in tools, you can also use free third-party programs like TeamViewer to give and get remote assistance.
If you are remotely trying to configure settings on someone else’s Mac and you both have iOS devices, Apple’s FaceTime video chat app can be helpful for visual cues walking someone through setup steps Microsoft Skype users can also share screens for visual reference. If the Messages app is not an option, Apple’s support site has detailed instructions for setting up the Mac for sharing in System Preferences and using alternative screen-sharing methods or iCloud’s Back to My Mac feature (until Back to My Mac is discontinued in the next version of the operating system).
